Privacy
Table of Contents
Personal Information We Collect
Cookies, Online Analytics, and Online Advertising
How We Use Your Information
How We Share and Disclose Your Information
Children’s Privacy
Security and Data Retention
Your Controls and Choices
Changes to Our Privacy Policy
Adaelo Contact Information
Personal Information We May Collect
When utilizing the Adaelo Platform, we gather personal information from you. This data is crucial for delivering the requested services, and without it, we may be unable to fulfill all your service needs. This information encompasses:
Information related to contact, account, and profile, such as your first and last name, phone number, mailing address, email address, date of birth, and profile picture, may vary based on the features you utilize.
Payment details, including payment account or bank account information, are examples of the information we may collect. If you are not an Adaelo user, we might receive payment information associated with you, such as when an Adaelo user utilizes your payment card to finalize a booking.
Contact and account details, whether personal or business-related, encompassing information like names, artist names, addresses, phone numbers, email addresses, social media handles, and login credentials.
Financial and transactional data, including credit card information, is collected and processed by our third-party payment processors on our behalf. This category also covers purchase and transaction history. For users receiving royalty payments, additional information may be required for payment processing, such as social security numbers or employee identification numbers.
Demographic details, such as age, gender, interests, and background information.
Audiovisual content, like photos or videos, if you opt to engage in audio or video surveys, interviews, or research. This also includes photos added to your user profile and audio from your tracks.
Track information involves details about the music tracks you submit, such as Track ID, producer, contributions from other individuals, album artwork, International Standard Recording Code (“ISRC”), music genre, and your hometown.
Customer service interaction data, covering messages submitted through online forms or email, as well as summaries or voice/video recordings of interactions with our customer service personnel.
Information provided in connection with surveys and sweepstakes, encompassing interests, preferences, and necessary details for your participation and our fulfillment of prizes or participation incentives (if applicable).
Other information, referring to any additional details you choose to provide in connection with your use of the services.
Automatically Collected Information During Service Usage
When you engage with our Services, certain details about your device and interactions with the platform may be gathered automatically. Explained further below, we, along with our service providers, employ various technologies, including cookies, to aid in the collection of this information. The automatically collected data encompasses usage and interaction details, such as your IP address, the location (state or country) from which you access the Services, duration and timing of engagement with different features or email interactions, browser language, software and hardware characteristics (including device IDs, operating system, and browser type), the count of clicks, pages viewed, their sequence, referring and exit URLs, error logs, and comparable information. Additionally, when utilizing an artist-generated link, we will also gather information related to your usage of the link and your activities associated with the Services.
In addition to general location details (e.g., city/state) that may be gathered or inferred from your IP address, our mobile applications might seek your precise location through GPS-based functionality. We always seek your consent, aligning with your mobile device settings, before collecting or utilizing precise location information.
Information Obtained from External Sources
We may acquire information about you from various origins, including business partners, marketers, researchers, analysts, social network services, music licensing, royalty accounting services, and other entities, to enhance our records.
If you access our Services via a third-party website, application, or social media platform (such as Google or Facebook), we may receive details about you from that specific third-party site, application, or platform. This is contingent on the third-party's data practices and your settings, encompassing information like your name, username, email address, and comments or content you share. Adaelo assumes no responsibility for the content or practices of third-party websites, applications, or platforms. We recommend reviewing the privacy and security policies of any third-party platforms you choose to utilize.
Public Interaction Spaces
Certain features within our Services may enable you to openly share comments, photos, or other content with fellow users, such as through a user forum. Any information submitted through these features is not confidential, and Adaelo reserves the right to use it for various purposes, including testimonials or marketing materials. Information posted openly in these forums will be accessible to other Services users and potentially the public, with the potential to be indexed by third-party search engines. Exercise caution when using these features.
De-Identified Data
We may de-identify the information we collect, rendering it incapable of reasonably identifying you or your device. Alternatively, we may collect information that is already in a de-identified state. Our utilization and disclosure of de-identified information are not constrained by any restrictions in this Privacy Policy, and we may use and disclose it to others for any purpose without limitations.
Other Information
For example, when completing a form, updating your account details, engaging in surveys, contributing to community forums, taking part in promotions, communicating with Adaelo Support and fellow Members, importing or manually inputting contacts into your address book, furnishing your address and/or geolocation, or conveying your experiences to us.
Cookies, Online Analytics, and Online Advertising
Cookies
Adaelo utilizes cookies and comparable technologies when you visit our websites and use our applications.
"Cookies" refer to alphanumeric identifiers presented as text files that your web browser embeds and stores on your computer's hard drive. Both we and our third-party partners and service providers may establish and access cookies on your computer to monitor and store information regarding your device and your utilization of the Services.
Web Beacons, also recognized as pixel tags and clear GIFs, are electronic images that permit a website to access cookies. They aid in tracking marketing campaigns and the overall usage patterns of website visitors, including interactions with email marketing campaigns. Web Beacons can identify specific details, such as cookie numbers, the time and date of a page view, and a description of the page featuring the Web Beacons.
We employ cookies and similar technologies for various purposes, including enabling essential features for providing the Services, such as maintaining your signed-in status, ensuring the security of the Services, tracking content views, and remembering your preferences. Additionally, these technologies are used for online analytics and advertising, as explained further below. They also facilitate the sharing of content or information from our Services through social networking sites. You have the option to adjust your browser settings to enable, disable, or delete cookies. However, in some instances, certain cookies may be necessary for the proper functioning of some of our Services.
Online Analytics
Within our Services, we employ third-party analytics services, such as Google Analytics. These service providers have the capability to establish and access their cookies, pixel tags, and analogous technologies on both our Services and third-party platforms. This facilitates the collection of information used to monitor user activities over time and across various services. The insights obtained from these analytics services aid us in comprehending user engagement and usage patterns within our Services. Should you wish to prevent Google Analytics from gathering and utilizing information about your website interactions, you have the option to install an opt-out feature in your web browser.
Online Advertising
Adaelo refrains from displaying third-party advertisements to users within our Services. Nonetheless, we collaborate with online advertising partners to showcase Adaelo advertisements on external websites and to enhance the customization of our ads and communications on our Services. This involves the utilization of cookies and similar tools. For instance, these external entities may leverage the data collected from their cookies on our Services to identify Adaelo products and services of potential interest to you. They may also recognize your device, enabling them to present you with pertinent Adaelo advertisements when you engage with other services. Moreover, we occasionally share basic information, such as email addresses, with service providers. These providers may then "match" this information in de-identified form to cookies, mobile ad identifiers, and other proprietary IDs to offer you more relevant ads when you explore other online services.
To opt-out of targeted digital advertising, we recommend visiting the Network Advertising Initiative or the Digital Advertising Alliance’s Self-Regulatory Program for Online Behavioral Advertising. Similarly, you can explore options to opt-out of mobile app tracking by specific advertising networks through your device settings. Additionally, you have the choice to opt-out of Google Analytics for Display Advertising or the Google Display Network by using Google’s Ads Settings. It's important to note that opting out of advertising networks doesn't mean you won't see advertisements while browsing the Internet. However, any ads you encounter will not be personalized based on your web browsing activities.
How We Use Your Information
Service Provision: To fulfill the services you have requested, such as completing a subscription purchase, offering customer support, or integrating with third-party services of your choice.
Communication: To engage with you, including updates on your subscriptions, and informing you about alterations to our terms, conditions, and policies.
Marketing and Advertising: For promotional purposes, delivering the latest service announcements, promotions, and details about upcoming events through various channels like email, phone, SMS, and direct mail, adhering to applicable legal requirements.
Personalization: To enhance your experience and tailor the Services, including providing relevant content, suggesting features, and monitoring track performance to offer special features or Service enhancements.
Service Improvement: For bug detection, error reporting, understanding user interactions with our Services and advertisements, enhancing usability and effectiveness, conducting research and analytics, and testing and developing new products, features, and services.
Business Operations: Managing your account, ensuring security, fraud prevention, and legal compliance. This involves detecting security incidents, identifying intellectual property infringement, and safeguarding against malicious, deceptive, fraudulent, or illegal activity.
Consent-based Processing: For other purposes for which we seek your consent. If we intend to use your information for a specific purpose not covered above, we will seek your consent in accordance with applicable legal requirements.
In accordance with privacy laws, we rely on the following legal bases for processing your information:
Contractual Obligations: When using your information is necessary to fulfill our obligations under a contract or commitment to you, such as providing requested services or complying with our terms of service.
Legitimate Interests: When using your information furthers our legitimate interests or those of others, such as ensuring the security of our Services, operating our business, making and receiving payments, defending legal rights, and preventing fraud.
Legal Obligations: When using your information to comply with applicable legal obligations, such as tracking subscriptions and purchases for tax and auditing purposes.
Consent: When you have provided consent for the processing of your information for a specific purpose.
For the purposes outlined in this Privacy Policy, we may combine information collected through the Services with data received from other sources, both online and offline, and use such combined information in line with this Privacy Policy.
How We Share and Disclose Your Information
We may disclose your information in the following manners:
Affiliated Entities: We may share information within the Adaelo family of companies to facilitate the provision of Services, conduct business operations, and enhance both our Services and your overall customer experience.
Service Providers: Utilizing select third-party vendors, we engage in providing our Services and managing our business. These vendors may be granted access to or receive your information for various purposes, such as customer service, billing, payment processing, shipping, analytics, music licensing services, sales and marketing, design and development, data storage, security, fraud prevention, research, and legal services. These service providers are authorized to access and utilize your information solely for the purpose of rendering services for Adaelo or to comply with relevant legal requirements.
Business Partners: We may share information with business partners to deliver, maintain, and enhance the Services. For instance, if one or more business partners co-sponsor a service, promotion, or contest, we may share some or all of the information collected with the co-sponsor(s). Additionally, in alignment with agreements with artists, information may be shared with partners for brand/partner deals related to artist tracks.
Third-Party Platforms, Websites, Applications, and Services: Initiating a connection with a third-party website, application, or service through our Services may necessitate the sharing of information about you to facilitate the delivery of third-party content or services. If you choose to initiate such connections, you acknowledge that the policies and terms of the third party, and not ours, govern your usage of those platforms, websites, applications, and services. We recommend reviewing the privacy and security policies of these third parties.
Protection of Adaelo and Others: We may disclose the collected information if required by law or if there is a good faith belief that such disclosure is reasonably necessary to comply with legal processes, enforce our terms of service, Privacy Policy, or other contractual obligations, investigate potential violations, respond to claims of content violations, or protect the rights, property, or personal safety of Adaelo or others.
Business Transfers: In the course of our business development, we may acquire, merge with, or form partnerships with other companies. In such scenarios, including preparations for such transactions, your information may be part of the transferred assets. If a portion or the entirety of our assets is sold or transferred to a third party, we may share or transfer your information as part of the transaction.
By using our platform, you grant us permission to utilize your username, profile picture, and details regarding your interactions and connections with accounts, advertisements, and sponsored material. This permission allows us to display your username, profile picture, and activity information (such as likes and number of track licenses) alongside or in association with accounts, advertisements, promotions, and other sponsored content that you engage with or follow on Adaelo without providing any compensation to you. For instance, we may showcase that you have liked a sponsored post from a brand that has paid for its promotion on Instagram. Just like interactions with regular content and follows of other accounts, actions on sponsored content and follows of sponsored accounts will only be visible to those who have permission to access such content or accounts.
Children's Privacy
Our Services are designed for a broad audience and are not specifically aimed at children. Should we discover that we have obtained data from children below the age requiring legally valid parental consent without obtaining such consent, we will promptly take reasonable measures to delete the information.
Security and Data Retention
Security: We are dedicated to safeguarding your information and employ various technical, physical, and organizational security measures designed to prevent unauthorized access, alteration, disclosure, or destruction of information. Nevertheless, it's important to note that no security measures are flawless or invulnerable, and therefore, we cannot assure the absolute security of your information.
If you establish an Adaelo account, it is crucial to choose a robust password and refrain from sharing it with others. In case of any concerns about unauthorized access to your account, please notify us promptly using the Adaelo Contact Information provided below.
Data Retention: Our retention of information varies based on the purposes for which we collect and utilize it, as outlined in this Privacy Policy. We commit to deleting or de-identifying information when it is no longer necessary for these purposes, unless the retention is mandated by applicable laws. In certain instances, technical or operational constraints may hinder the complete deletion or de-identification of your information. In such cases, we will implement reasonable measures to prevent further processing of your information.
Your Controls and Choices
We afford you the capability to exercise certain controls and choices concerning the collection, use, and sharing of your information. The legal rights available for you to enact such controls and choices are contingent upon the laws applicable in your jurisdiction.
You can make the following requests by reaching out to us through the contact details provided in the "Adaelo Contact Information" section below:
Access to, or a copy of, your information
Correction or amendment of your information
Deletion of your information
Opt-out of the "sale" of your information, as further detailed below
Restriction or objection to specific uses of your information
To respond to your request, we may ask for information to reasonably verify your identity. We will evaluate all requests and provide our response within the time frame mandated by applicable law. Please be aware that certain information may be exempt from such requests, and your requests might affect your ability to use or benefit from the Services. For instance, requesting the deletion of your information may impact our ability to send future royalty payments to you.
Additionally, you have the option to exercise the following controls over your information:
Deactivate your Adaelo account. To deactivate your account, please contact us using the details provided in the "Adaelo Contact Information" section below. Keep in mind that if you choose to deactivate your account, you won't be able to access any Services associated with that account. Although you won't have access to your account after deactivation, we retain information linked to your account for up to 12 months afterward in case you decide to reactivate it. If you wish to delete the information linked to your account, kindly follow the instructions above to submit a deletion request through our online form.
Opt out of marketing from Adaelo. To stop receiving marketing communications from us, follow the instructions located at the bottom of our email marketing messages. Please note that opting out or unsubscribing won't prevent you from receiving transactional communications about your orders, product/software updates, or other important notices such as changes to our terms and policies. Processing your request will take some time, aligning with applicable legal obligations.
Changes to our Privacy Policy
Periodically, we may modify or update this Privacy Policy to align with changes in the law, our data collection and usage practices, the functionalities of our Services, or technological advancements. It is advisable to regularly review the Privacy Policy, and you can ascertain if any changes have occurred since your last review by checking the "Effective date" at the document's outset. By persisting in using the Services, you affirm that you have perused and comprehended the most recent iteration of this Privacy Policy. In the event of substantial alterations to the Policy, we will issue notice through our Services or other channels, allowing you the opportunity to review the changes before they take effect, in compliance with applicable legal requirements.
Adaelo Contact Information
For inquiries, questions, or complaints regarding this Privacy Policy, please feel free to reach out to us via email at: contactadaelo@gmail.com.